return and refund policy

Thank you for shopping with aububblemonvape. We take pride in the monvape quality and performance of our  equipment and are committed to ensuring your satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

 Return Eligibility

To be eligible for a return:

♥ Your item must be unused, in original packaging, and in the same condition that you received it.

♥Return requests must be submitted within 14 days of the delivery date.

♥Proof of purchase (order number or invoice) is required.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please contact us within 7

♦ Photos or videos showing the issue.

♦Your order number and product name.

After verification, we will offer replacement, repair, or full refund depending on the situation.

 How to Request a Return

请发送电子邮件至11151995@163.com，并附上您的订单号和退货原因。

我们的客服团队将指导您完成整个流程。

审核通过后，您将收到退货地址和发货说明。

除非退货是由于我方过错（例如，产品错误或有缺陷），否则退货运费由客户承担。

 

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

 If approved, your refund will be processed to your original payment method within 5–10 business days.

 Shipping fees are non-refundable unless the return is due to our error.

Non-Returnable Items

The following cannot be returned or refunded:

♥ Opened or used products.

♥ Items marked as Final Sale or Clearance.

Contact Us

If you have any questions about your return or refund, don’t hesitate to reach out:11151995@163.com

We reserves the right to update or modify this policy at any time without prior notice.